How we collect, use and protect your information.
This Privacy Policy explains how Market Me Ltd collects, uses and protects personal information when you use our website, contact us or work with us.
Last updated: September 2026
Who We Are
Market Me Ltd is a digital marketing agency based in Stockton-on-Tees, Teesside. We provide website design, WordPress development, SEO, Google Ads, paid social advertising, ecommerce websites and wider digital marketing support to businesses across the UK.
For the purposes of UK data protection law, Market Me Ltd is the data controller for the personal information we collect through this website and through our client relationships.
- Company: Market Me Ltd
- Location: Stockton-on-Tees, Teesside
- Email: customerservices@marketme.ltd
- Phone: 01642 763238
What Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Contact and identity information
- Your name
- Email address
- Phone number
- Company name
- Website address
Communication information
- The content of messages you send us via our contact forms, email, phone or WhatsApp
- Any attachments or documents you share with us
Technical and usage information
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website or search terms
- Cookie data
Business and project information
- Details about your business, marketing goals or project requirements that you share with us during enquiries or as a client
We do not collect special category data (such as health information, political opinions or biometric data) through this website.
How We Collect Your Information
We collect personal information in the following ways:
- Contact forms: When you submit a contact or enquiry form on our website
- Email: When you email us directly
- Phone: When you call us or we call you
- WhatsApp: When you message us via WhatsApp
- Analytics tools: Automatically through cookies and tracking scripts such as Google Analytics when you visit our website
- Referrals: When a third party refers you to us and shares your contact details with your consent
- Client onboarding: When you become a client and share project or business information with us
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To respond to your enquiry or request for information
- To provide our digital marketing, development and design services to you
- To communicate with you about your project or account
- To send invoices and manage our financial records
- To understand how our website is used and improve our content and services
- To meet our legal obligations
- To contact you about services or updates that may be relevant to your business, where you have given consent or where we have a legitimate interest in doing so
We will not use your personal information for any purpose that is incompatible with the reason it was originally collected.
Our Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal information. We rely on the following:
- Legitimate interests: When we respond to enquiries, improve our website or maintain client relationships. We have assessed that our legitimate interests are not overridden by your rights.
- Contract: When processing is necessary to fulfil our services agreement with you as a client.
- Legal obligation: When we are required to process your information to comply with UK law, for example for financial record-keeping.
- Consent: Where we send marketing emails or use non-essential cookies, we will obtain your consent first.
Contact Forms and Enquiries
When you submit a contact form on our website, we collect the information you provide — typically your name, email address, phone number, company name, website address and a description of what you need help with.
We use this information solely to respond to your enquiry. We will not add you to a mailing list or share your details with third parties for marketing purposes without your explicit consent.
Our contact forms are powered by Contact Form 7, a WordPress plugin. Form submissions are sent to us by email and may be temporarily stored by the plugin. We do not use Contact Form 7 to build marketing lists.
Email, Phone and WhatsApp
If you contact us by email, phone or WhatsApp, we will collect and store the information you share with us as part of that communication. This may include your name, contact details and the content of your message.
We use this information to respond to your enquiry and to maintain a record of our communications with you. We retain email and message records in line with our data retention policy.
Please be aware that WhatsApp is operated by Meta Platforms Inc. and has its own privacy policy. We recommend reviewing WhatsApp's privacy terms if you have concerns about how they handle your data.
Marketing Communications
We will only send you marketing communications if you have given us your explicit consent, or where we have an existing client relationship and are contacting you about similar services.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Emailing us at customerservices@marketme.ltd
- Calling us on 01642 763238
We will process your opt-out request promptly and will not contact you for marketing purposes after this point.
Analytics and Third-Party Tools
We use third-party tools to understand how our website is used and to improve our marketing activities. These tools may collect information about your device and browsing behaviour.
Google Analytics
We use Google Analytics to track website traffic, page visits, session duration and other usage data. Google Analytics uses cookies to collect this information. Data is processed by Google and stored on Google's servers. For more information, see the Google Privacy Policy.
Google Ads and Meta Advertising
If we run paid advertising campaigns on behalf of clients, platforms such as Google and Meta may place tracking pixels or cookies on pages as part of conversion tracking. These are governed by the respective platform's privacy policies.
We take care to ensure that any advertising tracking is deployed responsibly and in accordance with UK GDPR requirements.
How Long We Keep Your Information
We retain personal information for only as long as is necessary for the purpose it was collected, or as required by law.
- Enquiry and contact information: We retain details of initial enquiries for up to 24 months. If you do not become a client, we will delete your information after this period unless you have given consent for us to keep it longer.
- Client records: We retain records of client projects, communications and invoices for a minimum of 6 years in line with UK tax and accounting obligations.
- Analytics data: Collected by Google Analytics and retained for the period set within our Analytics account (typically 14 to 26 months).
- Marketing consent records: We retain records of your consent to marketing for as long as we hold your marketing details.
When we no longer need your information, we will securely delete or anonymise it.
How We Protect Your Information
We take the security of your personal information seriously. We have put in place appropriate technical and organisational measures to prevent your information from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.
These measures include:
- Secure encrypted connections (HTTPS/SSL) on our website
- Limiting access to personal information to team members who need it to perform their role
- Using reputable third-party services with strong security practices
- Regularly reviewing our security practices
Despite these measures, no data transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us.
International Transfers
Some of the third-party services we use (such as Google Analytics) may transfer and store your information outside the UK or European Economic Area (EEA). Where this happens, we ensure that appropriate safeguards are in place in accordance with UK GDPR, such as relying on Standard Contractual Clauses or adequacy decisions.
If you have questions about international data transfers, please contact us.
Your Data Protection Rights
Under UK data protection law, you have the following rights in relation to your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You have the right to ask us to correct inaccurate or incomplete information.
- Right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
- Right to restrict processing: You have the right to ask us to restrict how we process your information in certain circumstances.
- Right to data portability: Where processing is based on consent or a contract, you have the right to receive your information in a structured, commonly used format.
- Right to object: You have the right to object to processing based on legitimate interests. We will consider your objection and stop processing unless we have compelling grounds to continue.
- Rights in relation to automated decision-making: We do not make solely automated decisions that significantly affect you.
To exercise any of these rights, please contact us at customerservices@marketme.ltd or by calling 01642 763238. We will respond within one calendar month.
We may need to verify your identity before fulfilling your request.
Complaints
If you have a concern about how we handle your personal information, we would always prefer you to contact us first so we can try to resolve the matter.
However, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority.
- ICO website: ico.org.uk
- ICO helpline: 0303 123 1113
Links to Other Websites
Our website may contain links to third-party websites such as client sites, partner platforms or resource references. We are not responsible for the privacy practices or content of those websites.
We recommend reading the privacy policy of any website you visit through a link on our site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing activities. When we do, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please get in touch:
- Email: customerservices@marketme.ltd
- Phone: 01642 763238
- Post: Market Me Ltd, Stockton-on-Tees, Teesside
Questions about your data?
If you have any questions about how Market Me Ltd handles personal information, contact us and we will be happy to help.